Privacy Policy
Last updated: May 20, 2018
Privacy and security are of the utmost importance to GuitarScaler, and we strive to ensure that our technical and organizational measures comply with your data protection rights.
This Privacy Policy outlines our rules regarding the management, processing, and storage of personal data submitted in connection with our services. The term “personal data” refers to information relating to an identified or identifiable natural person.
Consent
By filling out a contact form on our website (www.guitarscaler.com), you agree that GuitarScaler may collect, process, store, and/or use the personal data you submit in accordance with the rules set out below.
By giving your consent, you also retain the rights to access, rectify, or delete your personal data at any time.
Personal Data Collected
CNIL Declaration
Automated data processing has been declared to the CNIL under number 1984100. You have the right to file a complaint with this supervisory authority if you believe your data protection rights have been violated.
Data Collected on the Website
Through third-party services (Google Analytics, Facebook Analytics), we may collect connection and navigation data (when permitted), order history, claims, incidents, subscription data, and website communication history. Some data is collected automatically through your actions (see Cookies section below).
Submitted data should not include sensitive personal information such as government IDs, full credit card or bank account numbers, medical records, or health-related requests.
Purpose and Legal Basis for Processing
The main purpose of collecting your personal data is to offer you a safe, optimal, efficient, and personalized experience. To this end, you agree that we may use your data to:
- Provide and manage our services, including identity verification;
- Resolve issues and improve website functionality;
- Personalize, evaluate, and improve our services and content;
- Analyze usage volume and history;
- Inform you about our services and those of our partners;
- Comply with legal and regulatory obligations.
For users registered directly on the website, we process your data to provide relevant service information.
For newsletters, your data is processed based on the explicit consent you have given.
Newsletter and Marketing Emails
If you have opted in to receive our newsletter, you can unsubscribe at any time via the link provided in each email.
Email Analytics
We may analyze statistics (e.g. click rates, open rates, bounce rates, number of emails sent) to measure the performance of our email campaigns.
Testimonials
GuitarScaler publishes client names and testimonials on its website. We always obtain consent before publishing any such information. If you wish to be removed, contact us via https://guitarscaler.com/contact-us/ and we will remove your data promptly.
Data Recipients
Personal data collected on the site is for GuitarScaler’s internal use and may be shared with subcontractors involved in service delivery. GuitarScaler ensures all subcontractors comply with data protection requirements.
We do not sell or rent your personal data to third parties for marketing purposes.
We will only disclose your data to third parties if:
- You or your account administrator request or authorize it;
- Required by a governmental or regulatory authority, subpoena, legal process, or to establish or defend a legal claim.
Your Data Protection Rights
In accordance with the GDPR (EU Regulation 2016/679), you have the rights to access, rectify, and delete your personal data. You can exercise these rights by contacting us via https://guitarscaler.com/contact-us/. Requests are processed within 30 days. We may ask for proof of identity.
Cookies / Tracking
GuitarScaler uses cookies and tracking tools to improve and personalize your experience and analyze website performance.
Cookies are stored on your computer when you browse the site. They do not collect personal data without your knowledge but store browsing-related data for future recognition.
If you disable all cookies, some parts of the website may be inaccessible. Cookies allow us to:
- Enable service delivery
- Recognize users during visits
- Secure payments
- Remember language and preferences
We also use analytics tools to gather user insights and improve content and advertising.
Cookies are not installed by default (except those necessary for functionality). We will request your permission for others, in line with regulations. You can configure your browser to accept or reject GuitarScaler cookies.
Third-party advertisers may also set cookies when you view ads on our site.
Data Retention
Data collected via SG Autorépondeur is stored in active databases, logs, or other files, and retained for no longer than 3 years.
Data Location and Transfers
All hosting servers used by GuitarScaler to process and store data are located within the European Union.
We will inform you as soon as legally possible in the event of a request from an administrative or judicial authority.
Security
GuitarScaler prioritizes the security and integrity of your personal data. We take all reasonable precautions to prevent accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and any other unlawful form of processing.
Despite best efforts, no system is completely immune from hacking. In the event of a security breach affecting your data, we will notify you as soon as possible and do our best to mitigate its effects. We will also assist you in asserting your rights if harm results from the breach.
Changes to This Policy
GuitarScaler reserves the right to modify this Privacy Policy at any time, especially to reflect legal and regulatory updates.